Protek Knee Support
We like to get things to you as quickly as possible - this makes you happy and us too!
How quick will I get my order?
This depends on what is ordered and whether you use one of our online consultation services as this has to be approved by one our pharmacist prescribers before being dispatched.
We don't pick orders on a Saturday or Sunday BUT then go into overdrive on a Monday!
The quickest way to get your order locally is to use our collect in store - no postage and we do our best to get it there as fast as we can - most of the time we can do same day or the next.
If we post it we have two options:
Next Day or Standard Delivery
Standard delivery takes 2-3 days in the post and Next Day is as it says, apart from when we send on a Friday - you will get it Monday
If you are in a rush for something, give us a ring and we will do our best to get it to you.
If you order medicines then by law we cannot receive them back as we can't reuse them, so it is important you order the correct product.
This is one of the reasons we ask questions to ensure you receive the right product
If you order prescription only medicines and you ,your animal(s) are not in good health ,only order enough to cover your immediate needs as we cannot receive these items back once we have dispensed them
If you wish to return any other item then this is in accordance with the Distance Selling Regulations laid down by English Law .
So in summary you have 14 days to tell us that you no longer require the item and 14 days to return it and we have 14 days to refund the item
Postal charges to return the item are to be paid by the customer unless the item is faulty and this will be reimbursed by ourselves
If an item is faulty we will do our best to put it right as soon as we can.
If you have a non medicine to return then please address it to
Evans Pharmacy Returns Department
11 Wilsthorpe Road
At Evans Pharmacy we take security very seriously, you have two options to purchase either using a credit/debit card or Paypal.
We do not store any credit card information.
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.
Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.