Protek Knee Support
We like to get things to you as quickly as possible - this makes you happy and us too!
How quick will I get my order?
This depends on what is ordered and whether you use one of our online consultation services as this has to be approved by one our pharmacist prescribers before being dispatched.
We don't pick orders on a Saturday or Sunday BUT then go into overdrive on a Monday!
The quickest way to get your order locally is to use our collect in store - no postage and we do our best to get it there as fast as we can - most of the time we can do same day or the next.
If we post it we have two options:
Next Day or Standard Delivery
Standard delivery takes 2-3 days in the post and Next Day is as it says, apart from when we send on a Friday - you will get it Monday
If you are in a rush for something, give us a ring and we will do our best to get it to you.
If you order medicines then by law we cannot receive them back as we can't reuse them, so it is important you order the correct product.
This is one of the reasons we ask questions to ensure you receive the right product
If you order prescription only medicines and you ,your animal(s) are not in good health ,only order enough to cover your immediate needs as we cannot receive these items back once we have dispensed them
If you wish to return any other item then this is in accordance with the Distance Selling Regulations laid down by English Law .
So in summary you have 14 days to tell us that you no longer require the item and 14 days to return it and we have 14 days to refund the item
Postal charges to return the item are to be paid by the customer unless the item is faulty and this will be reimbursed by ourselves
If an item is faulty we will do our best to put it right as soon as we can.
If you have a non medicine to return then please address it to
Evans Pharmacy Returns Department
11 Wilsthorpe Road